Cancellation Policy

Changes of date or content cannot be guaranteed and shall be applied subject to availability.

Any request for cancellation or change must be received by e-mail at

In case of cancellation, our refund policy is :

  • 14 days or more before the tour dates, 100% refund*.

  • 7 to 14 days before the tour dates, 50% refund*.

  • 6 days or less prior the tour dates, no refund.

* transaction fees might apply 


If we bought entrance tickets in advance and paid for them for your activity (Louvre, Eiffel Tower, Versailles, Musee d’Orsay, etc) in the case of cancellation we will keep the amount paid for these tickets. Conditions will be similar for strike reason in any of the venues.

Any interruption of the tour during its delivery, at the client’s wishes, shall not give rise to any refund.

If a cancellation requires a refund of the amount, total or partial, the refund will be made in 2 weeks after the cancellation notice.

Weather conditions are not considered a reason for any refund. Nevertheless if the activity or a part of it can not be delivered because of weather conditions, we will do our best to adapt the activity or change the date of it according to our availability.

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